Cancellation & Refund Policy

Consultations

• Cancellation up to the day before: free
• Same-day cancellation: handled case by case

One-off builds and project work

• Before work starts: full refund or rescheduling
• After work starts: settle based on completed work
• Major scope changes after requirements are fixed: separately quoted

Monthly maintenance / subscription

• To avoid the next renewal, cancellation must be requested by the day before renewal
• Pro-rated refunds are generally not provided

Stripe payments

• Refunds are generally issued to the original payment method
• Refund timing depends on the card issuer or bank

Exceptions

• Where required by law
• Where the contract states otherwise
• Where we materially fail to perform the agreed service

This page supplements the pages.dev site. Final commercial terms should be confirmed in the applicable quote, order form, or contract.