Cancellation Policy

Cancellation & Refund Policy

Our commitment to fair cancellation and refund terms — so the parting, when it comes, is done well too.
This policy explains our default handling for consultations, project work, recurring maintenance, and card payments.

Consultations

Cancellation up to the day before: free
Same-day cancellation: handled case by case

One-off builds and project work

Before work starts: full refund or rescheduling
After work starts: settle based on completed work
Major scope changes after requirements are fixed: separately quoted

Monthly maintenance / subscription

To avoid the next renewal, cancellation must be requested by the day before renewal
Pro-rated refunds are generally not provided

Stripe payments

Refunds are generally issued to the original payment method
Refund timing depends on the card issuer or bank

EU/UK consumer 14-day cooling-off (B2C)

For EU and UK consumers (B2C), Distance Selling regulations (e.g., Consumer Rights Directive 2011/83/EU) may grant a 14-day right of withdrawal from the date of contract conclusion, without giving any reason. To exercise this right, contact us via email by the deadline. Note that this right may be lost where:

You have explicitly requested service delivery to begin within the 14-day period and acknowledge loss of withdrawal right after full performance.
The service is custom-developed software not suitable for return.

For B2B customers (business-to-business), this 14-day cooling-off does not apply by default; commercial cancellation terms above govern.

Exceptions

Where required by law
Where the contract states otherwise
Where we materially fail to perform the agreed service

This page supplements the pages.dev site. Final commercial terms should be confirmed in the applicable quote, order form, or contract.